Customer Service Advisor

Support customers through financial difficulties Market-leading benefits Growing specialist finance business Make a genuine differenceIf you have experience supporting customers and enjoy finding solutions that deliver positive outcomes, this Customer Service Advisor opportunity offers the chance to build a rewarding career within a growing financial services business. You'll play an important role supporting customers, helping them navigate financial challenges while delivering a high standard of service.

This role offers the opportunity to join a business that puts customers at the heart of everything it does. You'll manage a varied caseload, work closely with specialist teams, and contribute ideas that help improve both customer journeys and internal processes.Package & Benefits
• Salary £28,000-£30,000 per annum.
• Discretionary company bonus scheme.
• 25 days holiday, increasing to 28 days after three years of service, plus bank holidays.
• Private medical insurance and health cash plan for you and your family.
• 5% employer pension contribution.
• Employee discounts and free office refreshments.
• Enhanced family leave and paid sick leave.About the CompanyYou will be joining a customer-focused financial services organisation committed to making complex processes simpler and more accessible. The business combines strong growth with a supportive culture that values customer care, continuous improvement, and employee wellbeing.Key Responsibilities for the Customer Service Advisor
• Support customers who may be experiencing financial difficulties, identifying appropriate and sustainable solutions.
• Manage customer enquiries across multiple channels, delivering a professional and empathetic service.
• Agree payment arrangements and work collaboratively with specialist teams to achieve positive customer outcomes.
• Maintain accurate records and ensure all customer interactions are handled in line with company procedures and regulatory requirements.About You
• Experience with in a customer service, payment support, collections, or recoveries environment.
• Understanding of customer support processes and experience handling sensitive customer conversations.
• Experience managing a caseload and communicating effectively across multiple channels.

If you'd like to learn more about this opportunity, even if your CV isn't fully up to date, we'd be pleased to have a confidential conversation. Contact Fintelligent for more information or a confidential discussion to discuss this Customer Service Advisor role, or call Jenni on