Inbound Sales Advisor

Inbound Sales Advisor

Manchester, Trafford Park

At HSS Pro Service, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our marketplace connects customers with trusted suppliers quickly and easily, helping major projects operate faster, smarter, and more sustainably.

We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.

We’re currently looking for an Inbound Sales Advisor to join our Customer Excellence team, where you’ll champion world class customer service by handling inbound sales enquiries and upselling/cross‑selling wherever possible.

• Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
• Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
• Work with our operations teams and those of our re‑hire partners in a calm and collected way to ensure customers get the equipment they need when they need it
• Effectively cross‑sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions
• Meet and exceed sales targets and KPI’s such as revenue, profitability, call volumes and quality, talk time, data enrichment

• Customer obsessed with an eye for detail, able to multitask and have good commercial awareness
• Resilience and tenacity
• Experience of inbound and outbound telesales or telemarketing, with a proven track record of achieving results by building relationships and using a consultative approach
• Professional and effective all‑round communication and telephone skills to build relationships and ensure expectations are met
• Experience handling inbound phone inquiries and providing first‑class customer service
• An ability to work autonomously, demonstrating initiative and problem‑solving skills to deliver results

• 25 days holiday plus bank holidays
• Your birthday each year as annual leave to spend how you want to!
• Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
• Flexible and hybrid working – we appreciate you do your best work in different environments
• Head office free onsite gym
• One day per year, you’ll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development opportunities to keep growing your skills
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.