Client Services Executive

Your new company
Hays are recruiting for a Client Services Executive on a permanent basis. This role is based in central Manchester and is fully office-based.
Are you an experienced customer service professional looking to bring your skills to a dynamic, high-performing organisation? An award-winning professional services firm is seeking a Client Services Executive to join its busy and fast-growing Client Services team.

Your new role
As a Client Services Executive, you will:

Communicate with clients across multiple channels, providing exceptional customer service and supporting them with their enquiries
Accurately obtain and record client information using case management software
Escalate new enquiries to relevant departments and record feedback promptly.
Maintain an up‑to‑date understanding of all internal departments and services
Manage workloads effectively, ensuring tasks and shared inboxes are completed and cleared daily
Assess incoming enquiries and provide accurate quotes where applicable.
Support departments with matters of opening and completion of checks
Demonstrate flexibility and adaptability to meet the changing needs of the team and wider business

What you'll need to succeed

Proven experience in a client-facing or customer service role, within professional services
Excellent written and verbal communication skills
Highly organised, with the ability to prioritise workload independently and meet agreed service levels.
Strong attention to detail and accurate data entry skills
A strong academic background
Demonstrable experience achieving or exceeding KPIs
Knowledge of Proclaim (or other case management systems)
What you'll get in return
This role is for an excellent Manchester-based business. The organisation offers a rewarding and supportive working environment, along with a comprehensive benefits package. Salary is up to £30,000

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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