Account Manager – Techtelligence

Account Manager – Techtelligence

We’re looking for a commercially minded, proactive and customer‑focused Account Manager to join Today Digital and support the growth of our Techtelligence product.

This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value from a platform. You’ll work closely with our Commercial team to support product demos, help sell Techtelligence to new customers, onboard clients successfully, and manage ongoing relationships to drive usage, satisfaction and renewals.

Techtelligence is designed to help technology vendors better understand their market, audiences, competitors and commercial opportunities. Your role will be to make sure customers understand the value of the platform, use it properly, and see clear reasons to continue and grow their investment.

Location: Manchester Office, Ancoats (fully on‑site)

Contract Type: Full‑time

Start Date: Immediate

Level: Graduate / Entry‑Level

4‑day Work Week – We’re a Mon‑Thu business!

Work Perks – Private healthcare, wellness program, rewards and discounts + more

• Sales Support & Product Demos – work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process and help remove barriers to purchase; support the creation of demo materials, follow‑up notes, product examples and customer‑facing resources;
  
  share feedback with the Commercial team on prospects’ needs and objections.
• Customer Onboarding – lead or support the onboarding process for new Techtelligence customers; help customers understand how to access, navigate and use the platform effectively; set clear expectations around product capabilities and success metrics; run onboarding calls, training sessions and platform walkthroughs; create simple guides, checklists and support materials; ensure new customers are properly set up, confident and ready to use the platform.
• Account Management & Customer Success – build strong relationships with Techtelligence customers and act as their day‑to‑day point of contact; understand each customer’s business goals, target market, campaign priorities and commercial objectives; proactively check in with customers to ensure they are using the platform and getting value; identify where customers may need extra support, training or guidance; show customers relevant features, insights and use cases;
  
  track customer usage, engagement and satisfaction to spot risks and opportunities early.
• Platform Support – respond to customer questions, issues and support requests in a timely and helpful way; help troubleshoot basic platform queries and, where needed, elevate technical issues; work with internal teams to ensure customer issues are understood, prioritised and resolved; keep customers updated on fixes, improvements or product changes; turn repeated customer questions into helpful FAQs, guides and support content.
• Renewals & Growth – manage the renewal process for Techtelligence customers; keep a clear view of renewal dates, customer health, usage levels and potential risks; work proactively throughout the customer relationship so renewals are earned, not chased at the last minute; prepare renewal conversations by showing customers the value they have received from the platform; identify opportunities to expand customer relationships through additional users, features, services or wider Today Digital solutions;
  
  work with the Commercial team on upsell, cross‑sell and account growth opportunities.
• Customer Insight & Feedback – capture feedback from customers about what they like, what they need, and where the platform could improve; share useful customer insight with the Product, Commercial and Marketing teams; help identify common use cases, customer success stories and proof points; support the creation of case studies, testimonials and customer examples; use customer conversations to help shape future product development, positioning and sales messaging.
• Reporting & Internal…