Resident Services Associate

Job Description

An exciting opportunity to work within a brand new landmark Build to Rent (BTR) development in Manchester. We're seeking a Day Resident Services Agent to join the on‑site team and play a vital role in delivering an exceptional resident experience. Reporting to the General Manager and Assistant General Manager, you'll be at the heart of the community — ensuring every resident and visitor receives a warm welcome and a seamless service from day one.

Location:

Manchester

Salary: £28,000 per annum + Bonus

Contract:

Permanent, Full-time, On-site

Hours:

4 days on, 4 days off - 7am to 7pm

• Deliver a professional, friendly, and welcoming service to all residents and visitors.
• Build strong relationships with residents, colleagues, and contractors to create a positive, community‑led environment.
• Coordinate day‑to‑day front‑of‑house operations, ensuring the highest standards of presentation and service.
• Support residents with move‑ins, apartment inductions, and everyday queries.
• Log and manage resident requests, maintenance issues, deliveries, and visitor access.
• Conduct regular inspections and assist in maintaining health, safety, and security standards.
• Work collaboratively with management to enhance resident satisfaction and identify opportunities for service improvement.

• Previous experience in residential, hospitality, or customer‑facing environments (e.g. Build to Rent, Purpose Built Student Accommodation, hotels, front of house, concierge, or property management) will be highly regarded.
• Has a passion for delivering outstanding customer service and building meaningful relationships.
• Communicates clearly, confidently, and professionally at all times.
• Is proactive, organised, and able to multitask effectively in a busy environment.
• Has strong attention to detail and takes pride in maintaining high standards.
• Can think on their feet, solve problems quickly, and act with initiative.
• Has good computer literacy (Microsoft Word, Excel, Outlook) and sound knowledge of health and safety principles.

You’ll be part of a forward‑thinking team redefining city living in Manchester. Our client offers:

• A supportive, people‑first working environment.
• Opportunities for professional growth within the Build to Rent sector.
• The chance to make a real impact on residents' day‑to‑day experience.
• A beautifully designed workplace in one of Manchester's most exciting new communities.

If you’re passionate about creating memorable resident experiences and want to be part of Manchester’s newest premium rental destination, we’d love to hear from you.