Customer Service Advisor

Overview

Manpower UK is seeking a Customer Service Advisor – Out of Hours for a temporary role based in Trafford. The position is office‑based and involves providing first‑line IT support as the initial customer contact point. The role offers a competitive rate of up to £16.11 per hour, inclusive of shift allowance, and follows a three‑week rotation combining night and day shifts, ensuring 24/7 coverage.

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call‑logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Handle back‑office requests as required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

• Excellent communication skills, both verbal and written.
• A genuine passion for delivering great customer service.
• Willingness to learn and adapt.
• Ability to work independently and as part of a team.
• Strong problem‑solving skills.
• Confidence working under pressure.
• Previous customer service experience is an advantage.
• IT knowledge is desirable; full training will be provided.

The working pattern follows a 3‑week rotation combining night shifts (1800–0700) and day shifts (0700–1800). Typical-week schedule:
Week1:
Mon–Off, Tue–Off, Wed–Off, Thu–Night, Fri–Night, Sat–Night, Sun–Night
Week2:
Mon–Off, Tue–Off, Wed–Off, Thu–Off, Fri–Off, Sat–Day, Sun–Day
Week3:
Mon–Night, Tue–Night, Wed–Night, Thu–Off, Fri–Off, Sat–Off, Sun–Off.

£16.11 per hour (combined standard rate and shift allowance).

Capgemini, Trafford Park, Stretford, Manchester M417HA
.