Customer Service Administrator

We re looking for a Customer Service Assistant to join a family-run manufacturer of metal inspection equipment in Droylsden
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This is a role suited to someone with customer service or administrative experience, as you will be managing repairs from arrival through to redispatch and keeping customers updated throughout the process.

• £27,500 p/a Permanent position
• Mon Thu 8am 4:30pm
• Fri 8am 12:30pm
• Quarterly and annual bonus scheme
• Overtime paid at x1.3 on weekdays / x1.5 on weekends
• 25 days holiday plus bank holidays
• Option to purchase additional holidays after 2 years
• Standard pension
• Company social events
• Monthly pay

• Working closely with the repairs administrator, repairs manager and a team of five engineers
• Booking in repairs and following each product from arrival through to redispatch
• Supporting both large and small customers across the UK and internationally
• Communicating with customers by phone, email and face to face
• Liaising with the European repairs centre in the Netherlands
• Creating returns forms and dispatch notes
• Processing purchase orders
• Entering serial numbers to check product warranties
• Liaising with repairs engineers for timescales and updating customers
• Using Epicor to manage repair information

• Customer service experience or administrative experience
• Confidence communicating with customers over the phone, by email and face to face
• Ability to work closely with administrators, managers and engineers