Customer Experience Advisor

Role Overview

We’re looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner’s Head Office in Manchester. This is a role for someone who genuinely cares about people – someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time.

• Company:
  Rendall & Rittner
• Salary:
  Competitive
• Location:
  
  Head Office, Manchester
• Type:
  Full-time, Permanent

This is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities ’ll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks. You’ll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type.

• Customers feel heard, supported and satisfied with every interaction
• Queries and complaints are resolved promptly and professionally
• You spot opportunities to improve the customer experience and share them with your team
• You contribute positively to team performance and the culture of the department

• Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly
• Maintaining clear, empathetic communication – ensuring customers always feel heard and supported
• Thinking creatively to solve customer problems and prevent issues from escalating
• Collaborating with colleagues to deliver a seamless service experience
• Staying up to date on Rendall & Rittner’s services and using customer feedback to help improve the experience
• Participating in training sessions and continuously developing your skills

• Is passionate about delivering exceptional customer service and making a positive impact
• Has excellent communication skills – confident, clear and professional on the phone and in writing
• Is a natural problem solver who thinks quickly and stays calm under pressure
• Thrives in a team environment and enjoys sharing knowledge to achieve common goals
• Is driven to build lasting relationships and consistently improve customer satisfaction

• Competitive salary and discretionary bonus
• 25 days’ holiday plus bank holidays
• Private medical insurance, life assurance and enhanced family leave
• Fully funded training and professional development
• Paid sabbaticals as a loyalty reward
• Pension scheme and employee assistance programme
• Discounts across travel, entertainment, dining, shopping, health and fitness

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.