Customer Success Manager
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-07-07
Listing for:
Ryft
Full Time
position Listed on 2026-07-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, CRM System -
Business
Customer Success Mgr./ CSM, Client Relationship Manager, CRM System
Job Description & How to Apply Below
Ryft is a rapidly growing, FCA-regulated payment facilitator that enables platforms and marketplaces to seamlessly onboard merchants and process payments with compliance built in. Backed by leading investors and fresh from our Series A raise, we’re scaling fast and looking for ambitious talent to join the journey.
About the roleWe are looking for a Customer Success Manager to join our team and help our customers achieve measurable value from our platform. You will own the post‑sale relationship, drive adoption, ensure retention, and act as the voice of the customer internally. This is a high‑impact role for someone who is proactive, structured, and confident managing a portfolio of customers.
Key responsibilities- Manage the end to end customer lifecycle from onboarding through renewal
- Build strong relationships with customers and understand their goals, challenges, and commercial context
- Deliver onboarding programs that drive fast time to value
- Monitor customer health and engagement and take action to improve satisfaction and retention
- Lead quarterly business reviews with customers and share insights, product updates, and recommendations
- Work closely with product, engineering, and support to advocate for customer needs
- Identify opportunities for revenue expansion and work with sales to progress them
- Maintain accurate records, forecasts, and activity logs in the CRM
- Contribute to playbooks, processes, and documentation to improve the customer success function
- Experience in a customer success role within SaaS or fintech
- Strong relationship builder with clear communication skills
- Confident running structured meetings such as onboarding sessions
- Comfortable with data and able to translate insights into actions
- Highly organised with strong attention to detail
- Proactive problem solver with a commercial mindset
- Able to manage multiple accounts at once and prioritise effectively
- Familiarity with CRM platforms and customer success tools
- A chance to shape the future of payments at a high‑growth fintech
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