Customer Service Advisor

Location: Didsbury

Are you looking for a busy, patient-focused telephone role where you can make a real difference?

We're working with a healthcare provider experiencing a significant influx of work and looking for committed Customer Service Advisors to join their team on a temporary basis until the end of August. As a Customer Service Advisor, you'll be stepping in to support patient bookings, pre-assessments, and general enquiries during a particularly busy period.

What will you be doing as a Customer Service Advisor?

Handling inbound and outbound calls
Supporting patients with queries, including appointment locations, cancellations, and rescheduling
Booking patient appointment slots into the system
Calling patients who have booked directly to complete telephone pre-assessment checks
Completing non-clinical pre-assessments with patients over the phone
General administrative tasks
Discharging patients post-surgery (post-op admin)
Supporting day-to-day tasks across the team during a high-demand period
This role exists due to a large increase in workload, system changes, and ongoing permanent recruitment - meaning youll be helping the team stay on track through a very busy period

We would LOVE to hear from you if you have the following skills and experience:
Whether you've worked as a Call Centre Advisor, Contact Centre Agent, Patient Coordinator, Administrator, or any other telephone-based role, we want to hear from you!

We're looking for someone with:

Previous telephone-based experience (essential)
Strong communication skills and the ability to handle patient queries with empathy
Good MS Office ability and ability to pick up new systems quickly
The ability to commit to the booking until the end of April
Reliability - someone not planning time away, and able to work shifts between Christmas and New Year
Previous healthcare background, medical or NHS experience could be an advantage but is not essential
DBS or NHS card could be an advantage but not essential
What will you get in return for your work as a Customer Service Advisor?

£12.71 per hour, weekly paid on a timesheet basis
Full time working shifts of 8am-4pm, 10am-6pm, or 11am-7pm (the late is only 1 day per week)
Full training provided
Opportunity to support NHS patients in a meaningful, rewarding role
Potential to apply for permanent opportunities as the team is recruiting (temps are welcome to apply, but no guarantee of permanent placement)
Friendly team environment
Based close to major motorway and public transport links in Didsbury / Chorlton area
Length of Booking is until end of August
This is a temporary role to cover an influx of work whilst the permanent team is being recruited

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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