Case Manager

Case Manager £26,500 to £30,000 plus performance‑based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B) Monday‑Friday, 37.5 hours Manchester, Stratford‑Upon‑Avon, Bristol

We are looking for Case Managers to join our Co‑op Legal Services probate team. You do not need legal experience; we provide full training. All you need is experience in customer service from a variety of industries. This role counts as qualified work experience for SQE qualification.

• Take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers.
• Be supported by the latest technologies, including AI, for file management.
• Work closely with customers (via phone or in writing), maintaining an empathetic approach given their recent circumstances.
• Use the case management system to keep your work accurate, up to date, and ensure timely progress.
• Engage with third parties, such as financial institutions and government bodies.
• Prepare the required forms and documents to keep cases moving forward and track financial transactions.

• Experience delivering high‑quality customer service with regular client communication, from any industry (e.g., retail, telephony, recruitment, insurance, finance).
• Excellent customer service skills with the ability to put the customer's interests at the heart of what you do.
• IT proficiency with the ability to learn new systems quickly.
• Strong organisational skills; able to manage your own workload and prioritise in a fast‑paced environment.
• Excellent verbal and written communication skills, confident speaking to clients on the phone.
• A keen eye for detail and accuracy.

• Pension with up to 10% employer contributions.
• Incentive scheme of up to 10% after probation based on performance.
• 28 days holiday plus bank holidays, rising to 32 in line with service.
• 30% discount on Co‑op products and 10% off other brands.
• Early access to a percentage of your pay as you earn it.
• Virtual healthcare, including GP appointments and mental health support.
• Coaching, training, and support such as study leave.
• Cycle‑to‑work scheme.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies.

Background checks, including SRA, credit, and DBS checks, will be conducted as part of the pre‑employment screening process. Co‑op does not offer visa sponsorship for this role.