Customer Service Advisor

Customer Service Advisor

Manchester, Trafford Park

At HSS Pro Service Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need to get the job done. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses across the UK work faster, smarter, and more sustainably.

We are now looking to add a Customer Service Advisor to our team where you’ll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.

• Deliver outstanding customer service by responding to customer enquiries and requests in a timely manner, ensuring agreed service levels are consistently achieved.
• Support customers throughout the ordering process, providing product recommendations and guidance to meet their needs.
• Process customer orders accurately and manage the fulfilment process from order placement through to successful completion.
• Build and maintain strong customer relationships, acting as a key point of contact and ensuring a positive customer experience.
• Resolve customer queries and issues efficiently, working collaboratively with internal teams to achieve effective outcomes.
• Identify sales opportunities and work closely with Key Account Managers to support revenue growth, customer retention, and account development.

• Passion for delivering exceptional customer service and creating positive customer experiences.
• Proven ability to build strong relationships with customers and colleagues to achieve successful outcomes.
• Excellent verbal and written communication skills, with the confidence to engage professionally at all levels.
• Strong organisational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• High level of accuracy and attention to detail when processing customer information and orders.
• Proactive and solution-focused approach, with the ability to resolve customer queries effectively and efficiently.

• 25 days holiday plus bank holidays
• Your birthday each year as annual leave to spend how you want to!
• Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
• Flexible and hybrid working - we appreciate you do your best work in different environments
• Head office free onsite gym
• One day per year, you’ll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development opportunities to keep growing your skills
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We welcome your application even if you don't meet every single requirement.

If you have any questions, email us at  and one of our team will be happy to help.