Customer Service Associate

Title:

Customer Service Associate

Are you passionate about delivering exceptional customer service and looking for a dynamic role in a vibrant team? Kellanova is seeking a Customer Service Associate on a 12-month fixed term contract to join our team in Media City, Manchester. Reporting to the Senior Customer Service Associate, you will be part of a team of ten, responsible for providing consistent and proactive order management and exceptional customer service support to both external customers and internal sales account teams.

Your role will involve managing day‑to‑day order processes, identifying and resolving logistics issues, and driving continuous improvement initiatives to enhance service efficiency and reduce costs.

This hybrid role, which includes working one weekend in every six and occasional bank holidays, is perfect for someone who thrives in a fast‑paced environment.

• Order Management & Customer Service
  :
  Provide proactive, timely, and professional day‑to‑day order management while partnering with internal and external customers to deliver exceptional service.
• Issue Resolution
  :
  Identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfilment, and transportation issues.
• Continuous Improvement
  :
  Identify and drive continuous improvement opportunities to enhance service, drive efficiencies, and decrease costs.
• Proactive Checks
  :
  Execute proactive checks to ensure accurate and timely ordering of de‑lists, NPD, special packs, and new listings.
• Communication
  :
  Deliver timely communication to customers regarding projected service levels, delivery delays, product shortages, and alternative delivery slots or product substitutions.
• Coordination
  :
  Work effectively with upstream and downstream functions and third‑party service providers to ensure accuracy and timeliness of order processing.

• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to analyse data, identify trends, and perform root cause analyses.
• Proactive problem‑solving skills and a continuous improvement mindset.
• Ability to work collaboratively with cross‑functional teams and external partners.
• Basic computer skills including MS Office 365.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment and embraces the diverse talents of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance equity, diversity & inclusion, please visit our website.