Customer Service Advisor

Join us as at Phillips and Cohen Associates (UK) Ltd as a Customer Service Advisor, which we call “Estate Care Specialist” in our Manchester contact centre. We work on behalf of over 70 of the UK’s largest creditors supporting customers to resolve accounts through probate.

We offer a range of programmes and benefits to help our people and their families stay healthy and happy, including:

• Cycle to Work
• Electric Car
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance
• Colleague Assistance Program

We also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including:
Tesco, Ikea, ASOS, Nike, TK Maxx, Boo Hoo, Just Eat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years’ service.

On a day-to-day basis you will be engaging with both our clients and customers to provide a ‘Best in Class’ service, whilst adhering to our core values of Compassion, Compliance, Commitment & Innovation.

We are looking for 10 people to join us on Monday 3rd August 2026 where you will be enrolled onto our 3-week training plan. We have full time roles available working:

• Monday - Thursday (alternating 8am-4pm and 12pm-8pm)
• Friday (alternating 8am-3.30pm and 10am-5.30pm)
• Saturday (9am-1pm - working one in four Saturdays)

We find people learn best in person, so we start with everyone based in our office in Salford Quays, M5 3EF
. We also operate a hybrid working pattern which allows colleagues to have a great work life balance with the opportunity to work from office and home for part of the week once achieving core competencies.

When you are in the office, getting here is easy, with Exchange Quay tram stop 2 minutes’ walk away, we provide free on-site parking, bike storage and shower facilities.

It's our people that make us a truly exciting and inclusive place to work - a place where you can let your skills shine. We have excellent career development so you can grow your earning potential.