Store Colleague

Overview

Store Colleague role at our pet care centres focusing on exceptional customer service and strong store operations. You will contribute to an outstanding customer experience, help uphold pet care standards, and build positive customer relationships.

• Provide outstanding, personalised customer service to every customer.
• Contribute to high standards of pet care and ensure smooth store operations.
• Build strong customer relationships and enhance the customer experience.

• Outstanding Customer Service: capable of providing personalised and attentive service, ensuring every customer feels appreciated.
• Strong Communication
  
  Skills:
  
  proficient in verbal and written communication to engage with customers and convey information clearly.
• Effective Problem-Solving: skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: a keen interest in ongoing learning and professional development.
• Target Focus: recognizes the importance of setting and achieving targets in a retail setting to enhance business performance.
• Team working: understands the significance of collaboration and teamwork in providing excellent customer service and achieving store goals.
• Flexibility: ability to work shifts that may include evenings, weekends and some bank holidays.

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression