Used Vehicle Remarketing Agent

Responsibilities

• Oversee the journey of returned vehicles including lease hand-backs, voluntary terminations, and repossessions.
• Coordinate transport to contracted auction houses to maximize sale proceeds and minimize company losses.
• Provide critical, high-quality phone support across Customer Support teams.
• Handle both inbound and outbound inquiries from customers and dealerships.

• Proven track record of highly organized administrative skills with a high level of accuracy and self-checking.
• Strong written and verbal communication skills, with the ability to professionally handle inbound and outbound calls with customers and dealers.
• Self-motivated with excellent attention to detail, capable of managing multiple competing priorities and processing high volumes of data accurately.
• Highly flexible approach with the ability to prioritize tasks based on changing business needs and learn new processes quickly.
• Competence in Microsoft Excel and familiarity with internal systems such as Salesforce, Debt Manager, Alfa, Pinnacle, or similar database-related databases. Previous experience in a customer-facing financial services environment is a plus.

• Written Communication Skills
• Self-Motivated
• Flexible Approach
• Ability to Prioritize Tasks