Illusion Expert

Visitor Attraction Hosts / Illusions Experts / Promotions Team – Summer Temp/Zero Hours

Location:

MOI Manchester

Rate of Pay: £13.00ph.

Hours:

Temporary zero hours contracts until Monday 31st August 2026. Opening Times:
From between 9am – 10pm. We are open every day except Christmas Day.

Museum of Illusions is the world's largest and fastest-growing museum chain with over 73 locations in 28 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognisable global brand and leading attraction in each city where it was launched.

Our Museum staff play an integral role in the success of the Museum by facilitating our exhibits, interacting with Guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall Guest experience at MOI Manchester. Museum general staff are called “Illusion Experts” and they monitor museum operations for the enjoyment, safety and security of Guest and the Museum of Illusions.

All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum and promptly taking care of any customer needs. We welcome team members who are willing to learn new skills for the betterment of our guests. This could include seasonal activities, promotional work or providing enhanced entertainment experiences.

• Present a positive and professional demeanor, as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service.
• Engage with guests, by offering assistance, Illusion explanations, photo taking, etc.
• Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
• Participate in and/or lead special events (school field trips, group visits, birthday parties, private rentals).
• Promotional work – help the museum by participating in promotional activities such as Tik Tok, You Tube, Instagram.
• Keep the museum, including bathrooms, Smartshop and outdoor entryway, free of trash and debris.
• Maintain museum traffic flow.
• Run museum reception area and perform all related tasks.
• Sell tickets, and museum merchandise.
• Restock the Smartshop and merchandise.
• Monitor Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
• Provide “first contact” customer service to visitors – answer visitor questions, solve refunds and discount inquiries.

• Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role.
• Customer service experience preferred.
• Great communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational and administrative skills.
• Ability to work under pressure and time-management skills, with the ability to prioritize tasks.
• Proficiency in English language.

If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.