Customer Service Administrator

Customer Service Administrator

Location:

Bradford Job Type: Full-time, Office-based Salary: £24, 845 - £26,500 DOE Due to continued growth our client is looking to add a highly organised and customer-focused Sales Administrator to join their busy team in Bradford. This is a fast-paced role that requires excellent communication skills, attention to detail, and the ability to manage a high volume of calls and enquiries while maintaining a positive and professional approach.

Day-to-day of the role:
Process customer orders accurately using internal systems Handle a high volume of incoming calls (average 100 per day) Liaise with delivery teams to confirm and coordinate delivery dates Communicate with planning teams (including external sites) to schedule deliveries Work closely with pricing and sales departments to ensure smooth order processing Provide customers with updates on orders, deliveries, and fitting appointments Resolve customer queries related to orders and deliveries efficiently Manage ad hoc complaints in the absence of the complaints team Ensure all system records are updated with any order changes or updates Collaborate with the sales team to support overall business operations Required Skills &

Qualifications:

Strong customer service and communication skills Confident and professional telephone manner Ability to work under pressure in a busy environment Excellent organisational skills and attention to detail Problem-solving ability with a proactive approach Experience in a similar administrative or customer service role (preferred) Benefits: 27 days holiday plus bank holidays (some required over Christmas) 50% employee discount on products 5% employer pension contribution Access to a healthcare plan Overtime opportunities paid at time and a half (particularly Oct–Nov, including Saturday shifts 9am–1pm)

Working Hours:

Monday to Friday, 8:45am – 5:00pm (45-minute lunch break) Office-based role (5 days per week, with occasional flexibility)