Customer Service - Chubb

About the Role

Customer Service & Claims Advisor –

Start Date:

27th July 2026. Shift patterns:
Monday shift. Salary: £26,436.80 per annum. Training: 2-week programme (2 days per week on site at Manchester office).

Contract:

Permanent, hybrid – 2 mandatory onsite days, 3 work‑from‑home days. 40 hours per week.

This role requires you to be available for all shifts listed above and to work from our Manchester office for the required days. A desktop PC will be provided for office use; a secure Ethernet connection is required.

• Handle inbound calls from customers wishing to make a mobile phone insurance claim.
• Assist customers through the claim process, including fresh claims, updates, general enquiries and policy cancellations.
• Follow scripted questions on the PC to determine and present available options.
• Maintain accurate and timely data entry on all customer interactions.

• Strong customer‑service attitude and confidence using PCs.
• Excellent communication skills and the ability to interact with a diverse range of customers.
• Good computer skills and the ability to navigate multiple systems efficiently.
• Flexibility, strong attendance and punctuality.
• Basic DBS (criminal record check) and credit check required.

• Competitive salary with regular performance reviews.
• Fully paid two‑week classroom training.
• Cycle to Work Scheme (up to £10,000).
• Eyecare support voucher and holiday purchase scheme.
• Workplace pension and monthly Inspire Awards.
• Access to GP, mental‑health, financial and legal support services.
• Well‑being webinars and employee experience initiatives.

No time off can be approved within the first 8 weeks of employment.

Teleperformance is an equal‑opportunity employer and promotes a diverse workforce.