Helpdesk Operator - First-Line Support
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-07-15
Listing for:
Mitie Group plc.
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, English Customer Service
Job Description & How to Apply Below
Mitie Group plc. is seeking a Helpdesk Operator to join our team in Manchester. You will handle calls and emails, provide first-line support to staff, and log requests into the helpdesk database with attention to accuracy and SLA compliance.
The role requires strong literacy and numeracy, solid customer service experience, and proficient use of Microsoft Office. You will work with colleagues across the site, maintaining confidentiality and effective communication under pressure.
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