Customer Service Advisor

Join Us as a Customer Advisor!

Manchester – Tyco Park Full‑Time | Hybrid Working (2 days/week after 6 months)
Usual

Hours:

8:00–17:00, Monday to Friday | Flexibility

Required:

Between 7:00–19:00 Monday to Sunday

• Competitive Salary reflecting your skills and experience
• 25 days annual leave (pro‑rated in hours), plus a Holiday Purchase Scheme to buy up to 10 extra days for a total of 35 days
• Comprehensive Benefits: pension plan (up to 7% employer match), life assurance, Employee Assistance Program
• Referral scheme, exclusive discounts (high‑street brands, cycle‑to‑work scheme, Johnson Controls product discounts)
• Career Development: extensive growth and advancement opportunities
• Free On‑site Parking, Dress Down Fridays (casual attire)

• Handle inbound calls from LBS service maintenance customers using open questions to understand and resolve their queries.
• Log customer details accurately and provide clear information on additional service costs.
• Raise technical support inquiries and place systems on test to ensure prompt issue resolution.
• Advocate for self‑service solutions, leveraging product knowledge to resolve queries on first contact.
• Build strong relationships with internal teams to resolve issues and escalations when necessary.
• Manage customer complaints with active listening and clear communication, ensuring satisfaction.

• Must‑Haves:
  • A customer‑focused mindset with a proactive attitude.
  • Ambition to learn and grow, valuing potential over experience.
  • Excellent telephone manner and communication skills.
  • Strong attention to detail and proficiency in written and spoken English.
  • Familiarity with IT systems and applications.
• Nice‑to‑Haves:
  • Experience in a call centre or B2B customer service role.
  • Background in security or fire detection systems.
  • Familiarity with CRM systems and a continuous improvement mindset.
  • Strong problem‑solving, time management, and multitasking skills.