Pet Admissions Support Volunteer — Rehome & Foster

Rehoming and Fostering Admissions Support Volunteer (Manchester)

Are you passionate about helping pets that are most in need? Can you engage with people that might be in challenging circumstances whilst demonstrating your emotional intelligence? We’re looking for dedicated volunteers to support our admissions process – assisting our teams to help some of the most vulnerable pets by placing them with one of our care services. Whilst volunteering you might find yourself taking the history of a pet, arranging an admissions appointment with an owner or working with a host of other charities dealing with hoarding cases.

There’s no shortage of people and pets in need of our help but we can be flexible around your availability. This role will be directly supporting our Admissions Coordinators, helping them in managing people and pets in need of our services. You’ll be joining a fantastic team and will be able to see first‑hand how your work directly impacts pets in need of help.

More about this role

Rehoming and Fostering Admissions Support Volunteer

Volunteer Coordinator

Centre

Sick, injured and homeless pets have relied on Blue Cross for help since 1897. Our Blue Cross Rehoming and Fostering team help thousands of pets each year, many of these through finding new homes via our rehoming sites. This makes our Admissions teams vital to communicating with owners and pets in need of our help. We’re searching for people that can support our Admissions Coordinators at our sites with managing the people needing our help and bringing the pets into our care.

This might be through initial communication with people in need of our help through emails or phone calls, taking down notes about pets before they come into our care or helping admit pets into our services before they can go to their new homes.

• Communicating with people needing our help to admit pets, responding to emails and making calls directly to the owners
• Working with our Admissions Coordinator to direct people and their pets into the most appropriate service we offer
• Gathering information from owners about their pets
• Assisting with admissions appointments when admitting pets into the centre
• Administrative tasks such as data input, printing and filing

• Great communications skills, both verbal and written
• Excellent customer services skills, particularly around a fast‑paced and often emotional environment
• Good questioning skills with the ability to gather information and distil the important points
• Willingness to learn and follow Blue Cross procedures

• You’ll be actively helping pets in need
• You’ll be joining a great team of like‑minded people
• We’re flexible and can work around your availability
• Increasing your skills, knowledge and understanding of pet welfare in a rescue environment
• Enhance your CV
• Developing communication and customer service skills in an emotive environment

We believe that every pet should enjoy a healthy life in a happy home, and we always seek to involve the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this. At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.

Diversity and inclusion at Blue Cross means creating an organisation where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcomed, respected, supported, and have access to equal opportunities. We are working hard to reflect the world we live in and the communities we serve at every level of our organisation.

As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us. If you would like to talk to us about any accessibility needs that we can support with in terms of our volunteer recruitment processes, then please do get in touch.

You can email v and we can organise for the right team member to get in touch with you for a discussion.

48 Blackburn Street, Radcliffe, M26 1NQ
, United Kingdom