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Head of Customer Experience & Performance; Utilities

Job in Boothstown, Manchester, Greater Manchester, M9, England, UK
Listing for: Go Traffic Management Limited
Full Time position
Listed on 2026-07-19
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
  • Management
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 60000 - 70000 GBP Yearly GBP 60000.00 70000.00 YEAR
Job Description & How to Apply Below
Position: Head of Customer Experience & Performance (Utilities)
Location: Boothstown

Network Plus is seeking a Head of Customer to lead how we understand, manage and improve customer experience across the United Utilities contract. This is a senior role guiding operational teams to understand the impact of our work on customers and to meet client expectations.

You will drive the Group Customer Strategy, push improvements in customer performance and collaborate with contract teams and client representatives to strengthen how customer outcomes are planned, managed and measured.

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