Service Advisor

Service Advisor
 
Location - Manchester
Salary - £28.000 to £30,000 DOE
 
Monday to Friday.

- 08:00am to 17:30pm
Day Shift 42.5 Hours
 
Location - Manchester

My client one of the leading Commercial Main Dealers globally is looking to expand their service department and requires an experienced Commercial Vehicle Service Advisor / Service Advisor / for their Manchester Depot.

· Understand and adhere to Service Core Process as set by the Brand and Company

· To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up

· Inform customer of outstanding recall campaigns and arrange for work to be completed

· Clarify for the customer and workshop the basis for the repair - Retail / Fleet / Warranty  

· Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.

· To promote additional workshop services/repairs where applicable

· Deal with customer needs over the phone and face-to-face with a professional and friendly approach.

· Carry out daily update calls to customers on vehicle progress in the workshop

· Follow up all 'No Show' bookings

Skills and Qualifications of a Service Advisor

· Excellent communication skills

· Second to none Customer Service skills

· Enthusiasm and is hard working

· Self-motivated and a team player

· Previous Technical / Mechanical background would be a clear advantage

· Motor trade experience is essential
 
Please contact Russ Hawkes @ Auto Skills or send CV to (url removed)
Tel: (phone number removed) (mobile Friendly) (phone number removed)