Building Host

At Form, our customers and clients are at the heart of everything we do. This is philosophy has been successfully proven across our mixed-use estates and commercial assets, driven by our Property Management team.

We are seeking an experienced and enthusiastic Building Host to deliver exceptional customer service and building support across a flagship cluster of Grade A mixed-use commercial buildings within Enterprise City, part of the wider St Johns regeneration project.

This is an exciting opportunity to take on an essential role within a growing business, acting as the face of the business and contributing to operational excellence. The successful candidate will maintain and enhance current service delivery; support delivery of the businesses team growth and benefit from clear progression opportunities as the company continues to expand.

As a Building Host, you will be responsible for delivering outstanding guest services, ensuring all buildings are safe, compliant, and welcoming environments for customers and visitors.

You will act as a brand ambassador for Form, demonstrating professionalism, integrity, and a collaborative approach in all interactions.

• Provide a professional and welcoming reception service for all occupiers and visitors
• Act as the first point of contact for enquiries, delivering a high standard of customer service at all times
• Manage visitor registration, access control, and security procedures
• Handle incoming calls, emails, and service requests efficiently
• Build positive relationships with occupiers and regularly engage to understand their needs
• Support occupier events, wellbeing initiatives, and community activities within the building
• Communicate updates on building services, maintenance, and events
• Gather feedback and contribute to continuous improvement of the occupier experience

• Support the day-to-day operation of the building to ensure it is clean, safe, and fully functional
• Coordinate reactive and planned maintenance by liaising with contractors and service providers
• Monitor the standard of cleaning, security, and other services
• Conduct regular walk-rounds to identify issues and ensure high presentation standards

• Manage facilities helpdesk requests, ensuring they are logged, tracked, and resolved within agreed time frames
• Maintain accurate records of building activities, incidents, and service requests
• Assist with reporting on service performance and customer satisfaction

• Support the implementation of health & safety policies and procedures
• Report hazards, incidents, and near misses promptly
• Assist with fire safety procedures, drills, and emergency preparedness
• Ensure compliance documentation is up to date

You will be a proactive and customer-focused professional with experience working in customer service, ideally within commercial or mixed-use environments. You will be able to work independently and autonomously using your initiative to deliver exceptional service to our building occupiers and visitors.

• Customer-focused with a passion for delivering excellent service
• Proactive and solution-oriented
• Confident and professional under pressure
• Well-presented and reliable
• Team player with a positive attitude

• Experience working within customer service or hospitality is essential
• Experience working in commercial and mixed use environments is desirable.

• IOSH Working Safely or IOSH Managing Safely is desirable
• Emergency First Aid at Work is desirable