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Performance Coach for Customer Success & Renewals
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-08-06
Listing for:
IRIS Software Group
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
IRIS Software Group is seeking a Performance Lead for Customer Success & Renewals to move teams from reactive ticket handling to proactive, outcome-led engagement. This hands-on coaching role focuses on building consistency, practical actions and commercial awareness across CS and Renewals.
You'll work with Customer Success Managers, Renewals Specialists, and leaders to develop coaching plans, share best practices and embed behaviours that drive adoption, retention and renewal.
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