Client Development Associate

Why Ryan?

Competitive Compensation and Benefits Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement Linked In  Learning Subscription Flexible Work Environment Tuition Reimbursement After One Year of Service Accelerated Career Path Award-Winning Culture & Community Outreach We are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities.

This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported s is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings.

Full industry training will be provided.

This position is based Salford, Media City, M50

Duties and Responsibilities:

Client Onboarding and Engagement Proactively contact new and existing clients via outbound calls, email, and virtual meetings

Build strong early-stage relationships and create a positive first impression

Clearly explain onboarding steps, required documentation, and service processes

Ensure a smooth and efficient transition to internal delivery teams

Documentation and Process Management Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)
Ensure information is complete and accurate before handover

Maintain high-quality record-keeping and update CRM systems in real time Monitor progress to minimise onboarding delays Ongoing Client Management s Renewals Maintain regular contact with clients throughout the service cycle

Track contract timelines and support renewal conversations

Reinforce the value delivered and address questions or concerns

Support retention by ensuring clients understand outcomes and next steps

Identify re-engagement opportunities where appropriate

Revenue Growth and Service Expansion Identify opportunities to introduce additional services, including:

Lease Consultancy Contract Renewal Services Additional Property Reviews Position services in a consultative, client-centric manner

Collaborate with senior team members to convert growth opportunities

Education and Experience:

Strong communication skills (phone, email, virtual meetings)
Highly organised with strong attention to detail

Comfortable working to KPIs and performance targets

Ability to manage multiple clients and priorities

Confident handling client queries and managing expectations

Quick to learn and adaptable to new systems and processes

Desirable but not essential:

Experience in property, business rates, or professional services

Background in onboarding, account management, renewals, or sales support

Knowledge of CRM platforms and document collection workflows
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