Customer Advisor

Location:

BA2 1 Job Type: Temporary Duration: 3rd September – 17th September Days:
Monday to Friday, plus Saturday 5th September, Saturday 12th September and Sunday 13th September

Hours:

9.00am – 5.30pm Overview We are looking for a friendly and professional Resident Services Assistant to support a busy student accommodation property in Bath on a temporary basis. The successful candidate will provide excellent front-of-house and customer service support, acting as a key point of contact for residents, visitors and contractors. Key

Duties & Responsibilities Providing a welcoming and professional reception service Responding to resident enquiries in person, by telephone and email Assisting residents with general queries and requests Managing incoming calls, post and deliveries Supporting check-ins and resident administration Maintaining accurate records and updating internal systems Liaising with maintenance teams and contractors when required Ensuring communal and reception areas are presented professionally Providing general administrative support to the property team Delivering excellent customer service at all times Skills & Experience Previous customer service, reception or front-of-house experience Excellent communication and interpersonal skills Confident dealing with customers face-to-face and over the telephone Good administrative and organisational skills Comfortable using Microsoft Office and general computer systems Professional, approachable and reliable Able to work independently and as part of a team Previous student accommodation experience would be advantageous but is not essential