1st Line IT Helpdesk Advisor (Night/Day Shifts
Job in
Trafford, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-08-17
Listing for:
Allscreens Nationwide Ltd
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
Location: Trafford
Capgemini is seeking a Customer Service Advisor to be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. The role involves handling requests via telephone, email, and web chat, logging calls, and guiding customers or escalation to appropriate teams.
It is an office-based, shifts-based role with a 3-week rotation. Full training will be provided, and prior customer service experience is advantageous.
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