Luxury Travel Reservations Support Executive

We’re looking for a dedicated and detail-oriented Reservations Support Executive for a brand new role with a luxury travel organisation in Greater Manchester.

The role will involve managing and coordinating reservations for clients, ensuring a seamless and efficient booking process. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks simultaneously. You’ll be the first point of contact for clients, providing them with information about availability, rates, and services.

You’ll also be responsible for processing reservations, handling cancellations and modifications, and resolving any issues that may arise. A keen eye for detail, the ability to work under pressure, and a commitment to providing exceptional service is essential!

On offer is a competitive salary plus excellent benefits, so if this role is of interest to you, please apply online.

Role of Luxury Travel Reservations Support Executive:

* Work with the Reservations Manager to support and perform the Reservations job function for operators/agents & direct passengers

* Groups Management – loading initial group contracts, rooming lists and maintaining records

* Respond to website and other general enquiries

* Work with Reservations Manager to support the company’s visa processing function through providing accurate and relevant visa information letters to all new bookings in accordance with their travel requirements

* Monitor and respond where necessary all e-mails received into the Visa inbox

* Work with the Reservations Manager in the fulfilment of all tour documentation (pre and post travel) for the guests

* House management of the Reservations system – undertake the responsibility of tour loading and inventory management

* Promotions - Creating and editing reservation promotions and special offers

* Support the department with the processing of customer feedback data.

Skills required for the role:

* Travel industry reservations/customer service/administration experience

* Excellent communicator via phone, e-mail and face to face

* Proactive and able to take initiative

* Approachable and able to build effective relationships

* A strong understanding of GDPR

* Flexible team player

* Good Word / Excel / Powerpoint / Outlook skills

If you’re interested in learning more about this Luxury Travel Reservations Support Executive role, please press the apply online button now!

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