Frontline Adviser

£26,000 to £30,000 per annum (pro rata for part time)

Do you enjoy helping people, solving problems and connecting businesses to the support they need? Are you motivated and customer-focused? If yes, you could be our next business support team member.

In this role, you are the first point of contact – the ‘front door’ to the Growth Hub – for entrepreneurs, start-ups and businesses seeking advice, guidance and support to start, sustain, overcome challenges and/or grow. You’ll aid businesses navigate the business support landscape and access the right services at the right time.

Key activities include responding to enquiries, undertaking initial assessments, identifying support needs and guiding customers towards appropriate services (including business advisers, Growth Hub specialists, workshops, funding opportunities and external support programmes).

No two days are the same – you may be supporting someone to explore self-employment and later working with an established business to access specialist growth support or finance opportunities.

This role is ideal for someone who enjoys working with people, building relationships and making a positive difference to businesses and local communities.

• Act as the first point of contact for Growth Hub and Start & Sustain programme enquiries.
• Provide a welcoming, professional and responsive customer experience.
• Conduct initial triage conversations and light-touch business diagnostics.
• Assess customer needs and allocate participants to the most appropriate support pathway.
• Arrange referrals to advisers, workshops, events and specialist support services.
• Maintain up-to-date knowledge of local, regional and national business support programmes.
• Build positive relationships with business support partners and stakeholders.
• Monitor participant progression and ensure customers successfully engage with recommended support.
• Maintain accurate CRM records and programme information.
• Contribute to programme targets, quality standards and continuous improvement activities.

• Experience working with businesses, entrepreneurs or customers seeking advice and support.
• Excellent communication and interpersonal skills – particularly by phone, email and video call.
• An ability to build rapport quickly and inspire confidence.
• Strong organisational skills and attention to detail.
• Experience using CRM systems and Microsoft Office applications including Teams.
• Knowledge of business support services, funding opportunities or enterprise support programmes.
• Able to assess customer needs and identify appropriate support solutions.
• A proactive and solutions-focused approach.
• Able to manage a varied workload.
• A can-do attitude for working in a fast-paced, customer-focused environment.

A business support, coaching or advisory qualification (such as SFEDI) is desirable, although relevant experience will also be considered.

Your business is unique but the challenges that you face aren’t, with oursupport, we can help get you through them.

Our impartial business support is delivered by experienced, expert business advisers, giving you the right advice at the right time for your business.

Contact us today andaccess a wealth of support, events, business growth programmes and expert advice.