Service Advisor

We are seeking a highly motivated Service Advisor to join a respected automotive dealership in Manchester. This is an excellent opportunity for an experienced Service Advisor to advance their career within a reputable organisation that values service excellence and reward-driven performance. The successful individual will play a key role in delivering outstanding customer service, ensuring smooth communication between customers and the workshop team.

• Competitive OTE of £35,000 annually with a basic salary of £30,000
• Opportunity to earn bonuses and commissions based on performance
• 33 days of annual leave, including bank holidays
• Retail discounts on cars and servicing to reduce costs
• Access to a comprehensive company pension scheme
• Family-friendly policies for better work-life balance
• Cycle-to-work scheme for cost-effective commuting
• 24/7 access to healthcare professionals
• Paid community volunteering days
• Investment options through share purchase plans
• Employee referral rewards
• Ongoing training and development programmes
• Flexible working arrangements (where applicable)

• Greet customers warmly and maintain professional, friendly communication throughout their service visit
• Keep customers informed about vehicle repair and maintenance progress
• Develop and maintain technical product knowledge through manufacturer-led training
• Promote additional services and repairs based on technician recommendations
• Schedule vehicle appointments efficiently and accurately
• Conduct pre-appointment calls to confirm bookings and address customer questions
• Maintain accurate customer records within management systems
• Uphold high standards of customer service and the dealership's brand reputation

• Proven experience as a Service Advisor within the automotive industry or in a similar customer service role
• Excellent communication skills with a focus on delivering an exceptional customer experience
• Ability to identify customer needs and upsell services effectively
• Strong organisational skills and the ability to work under pressure
• Target-driven mindset with a record of achieving sales or service goals
• Valid UK driving licence
• Ability to work well within a team and independently

If you are dedicated to delivering excellent customer service and aspire to develop your career as a Service Advisor, we would like to hear from you.