Customer Onboarding Specialist

Key Responsibilities

• Make switching to us easy, cut through the noise and help customers select the best Gas and Electricity tariffs
• Get to know the products! As you'll guide customers on the first steps to adopting our Low Carbon Technology (LCT), including Heat Pumps and Solar
• Initiate the exciting journey for Electric Vehicle charger (EVC) customers, answering initial installation questions and ensuring a seamless handover to our specialist installation teams
• Problem solve, so no more endless transfers, whether it's a supplier switch or an EV installation, you'll take full ownership of the query and find the right solution fast
• Go above and beyond and treat every customer with the care and kindness you’d give your own friends and family. We believe in warmth, real conversations, and going the extra mile
• Think on your feet so no robotic responses! Listen, understand, and deliver solutions that genuinely make sense. Get ready for a continuous learning curve

• Passionate about delivering great customer service that makes someone's day just a little bit better
• Adaptability and a love for change. Things move fast here - you’ll embrace learning new things and rolling with the punches
• A curiosity for learning and a love of growth are key, as you'll get to dive into new challenges, projects, and areas of focus along the way
• Clear communication, great attention to detail, and a focus on listening
• A background in a fast-paced customer service or operations environment is a bonus, but we prioritise attitude and aptitude
• A genuine care for the planet. We're fighting climate change, and we want people who share our passion