Founding Customer Success Manager

Founding Customer Success Manager | Health Tech Startup | £60k | Equity | London | Hybrid Wundertalent has partnered with a venture backed health tech startup experiencing an exciting period of growth. The business launched its product this year and sold out its initial batches, generating 650 customers across the UK and the US. They are now looking for a Founding Customer Success Manager to join their team of 5 and build the customer success function from scratch.

You'll own all customer interactions (chat, email, phone), design onboarding playbooks, establish CS metrics, and scale the customer experience as the company grows.

Key responsibilities:

Customer onboarding and support Build systems and processes (you'll be creating the playbooks, not following them) Track customer health and retention metrics Feed customer feedback back to product and marketing Who you are: 4-5 years in Customer Success or account management Early hire at a startup (ideally built CS from the ground up before) Builder and doer. You handle customer interactions directly, design processes, wear multiple hats.

Analytical. Comfortable establishing metrics and tracking what matters. Warm communicator. Genuinely relationship-driven. Startup hunger. Excited about scaling something early-stage. Nice-to-haves:
Health tech background, D2C SaaS, CRM tools (Shopify, Klaviyo, Crisp). Interview process:
Two-stage interview (30-minute remote call, then in-office working session).