Customer Service Co Ordinator

Customer Service Coordinator Monday - Thursday 08:30am - 17:15, Friday 08:30am - 16:00pm Salary up to £35,000 Based in Staines, TW18 Are you a customer-focused professional with strong administration skills and experience working with CRM systems? We are recruiting for a Customer Service Coordinator to join a busy and supportive team on a temporary to permanent basis . This is an excellent opportunity for someone who enjoys building relationships, solving problems, and delivering an outstanding customer experience.

You'll play a key role in managing customer queries, coordinating repairs and maintenance works, and ensuring issues are resolved efficiently and professionally.

Key Responsibilities Act as the main point of contact for customers throughout their warranty period. Log, track, and manage customer-reported issues using Salesforce or a similar CRM system. Coordinate appointments with customers, contractors, and internal teams. Make proactive outbound calls to provide updates and drive swift resolutions. Handle incoming customer enquiries in a professional and timely manner. Work closely with colleagues and external suppliers to ensure issues are resolved efficiently.

Arrange inspections and remedial works with subcontractors. Follow up with customers to ensure work has been completed and satisfaction levels are met. Process monthly operative expenses. Liaise with housing associations and other stakeholders to log and resolve reported issues. Conduct scheduled customer welfare and satisfaction check-in calls. About You Previous experience in a Customer Service Coordinator, Customer Service Administrator, or similar role.

Experience using Salesforce CRM or another customer management system. Strong administrative and organisational skills. Excellent communication skills, both written and verbal. Customer-focused, professional, and empathetic approach. Ability to prioritise workloads and manage multiple tasks effectively. Strong attention to detail and problem-solving abilities. Comfortable working in a fast-paced environment and meeting deadlines. A team player who builds positive relationships with colleagues and external partners.

What's On Offer? Long-term career prospects. Supportive and collaborative working environment. Immediate start available. Opportunity to develop your customer service and coordination experience within a growing team. If you're an organised and customer-centric professional looking for your next opportunity, we'd love to hear from you.