Customer Service Coordinator

Customer Service Coordinator (Part-Time or Full Time, Temp to Perm)

Location:

Sheffield Salary:
Up to £27,000 DOE

Hours:

Full or Part Time (30 - 37.5 hours) Monday to Friday (8am - 4pm or 9am - 5pm)

Contract:

Temporary to Permanent
- You will need to be available for asap start date Language skills advantageous
- Polish / German / Italian / French Elevation Recruitment Group are delighted to be working with a leading Sheffield-based business as they look to recruit a Customer Service Coordinator on a part-time or full time, temp-to-perm basis. This is an excellent opportunity for a customer-focused individual who enjoys delivering outstanding service and building strong relationships with customers and internal stakeholders.

Additional language skills would be highly beneficial, although not essential. Working as part of a supportive and busy team, you will play a key role in ensuring customer enquiries, orders, and account management activities are handled efficiently and professionally.

Key Responsibilities Respond to customer enquiries and requests promptly and professionally. Build and maintain strong relationships with customers. Work towards and achieve departmental KPIs. Process customer orders accurately and within agreed timescales. Provide stock availability information and product advice. Proactively manage outstanding orders, updating customers regularly and processing cancellations where necessary. Handle faulty garment complaints, raising Return Authorisations or rejecting claims in line with company policy.

Coordinate credit requests for faulty goods and communicate outcomes to customers. Maintain shortage reports and communicate shortages or late deliveries. Support customer communications through email and written correspondence. Provide general administration support to Sales Representatives. Liaise with Credit Control regarding customer account and financial queries. Work closely with Warehouse teams to resolve despatch and delivery issues. Maintain accurate order records and documentation.

Open and close customer accounts and manage customer complaints effectively. Track deliveries, provide Proof of Delivery (POD) documentation, and liaise with courier services including UPS. Order POS materials and marketing brochures. Maintain and update customer price lists. Process commercial requests and sample orders. Obtain and record customer product feedback. Manage the allocation of incoming goods. Assist with e-commerce customer enquiries. Additional Duties Provide support and information to wider Sales and Marketing teams as required.

Ensure compliance with all company policies and procedures. Continuously develop computer literacy and communication skills. Follow all company health and safety requirements. Provide reception cover on a rota basis. Attend the company's in-house "Fit School" to develop product knowledge. Receive and redirect incoming calls, voicemails, and email enquiries appropriately. About You The successful candidate will ideally have:
Previous experience in a customer service, customer support, sales administration, or order processing role. Strong communication skills, both written and verbal. Excellent organisational skills and attention to detail. The ability to manage multiple priorities in a fast-paced environment. A proactive and positive approach to problem-solving. Good IT skills, including Microsoft Office applications. Experience working with ERP or order management systems would be advantageous.

Additional language skills would be highly desirable. What's on Offer? Temp-to-perm opportunity with long-term career prospects. Full time or Part-time hours offering excellent work-life balance. Supportive and collaborative working environment. Comprehensive product training and development. Competitive salary equivalent to £27,000 FTE. Interested? To find out more about this Customer Service Coordinator opportunity in Sheffield, apply today or contact Elevation Recruitment Group for a confidential discussion.