Customer Service Advisor

Customer Service Advisor The Customer Advisor will provide front-line support to residents contacting the council about waste and recycling services . The role is office-based , working Monday to Friday , and focuses on delivering accurate information, resolving enquiries, and ensuring a positive customer experience. Handling waste-related enquiries — Respond to calls and emails about bin collections, missed collections, assisted lifts, and service changes.

Providing accurate information — Give clear guidance on collection schedules, recycling rules, and service requests. Logging service requests — Record customer issues in the CRM system and ensure they are passed to the Waste Team promptly. Resolving customer queries — Offer solutions, escalate where needed, and follow up to ensure customer satisfaction. Maintaining service standards — Deliver polite, professional, and consistent customer service at all times Requiring excellent Customer Service experience:
Excellent communication skills with the ability to explain information clearly. Customer Service Advisor Customer-focused approach and commitment to delivering high standards of service. Ability to manage high-volume enquiries in a fast-paced environment. Customer Service Advisor Strong attention to detail when recording information. Customer Service Advisor Competent IT skills Customer Service Advisor