Customer Service Advisor

Are you a proactive problem-solver who thrives in a fast-paced environment? We are looking for a dedicated and empathetic Customer Services Advisor to join our team in Abingdon. This is a vital role within a leading global medical device company. In this position, you will be a key point of contact for our global community. You'll handle everything from routine order processing to supporting our critical On Call service.

Role details:

Title:

Customer Services Advisor Salary: £27,500 per annum

Location:

Abingdon

Contract:

12 months

Hours:

37.5 per week (8am-4pm, Monday - Friday) Responsibilities:
Customer Care:
Act as a helpful and professional point of contact for all enquiries, responding through various channels with a prompt and caring approach. Order & Logistics Support:
Oversee the end-to-end customer journey by accurately processing orders, tracking deliveries, and assisting with any returns. Core Administration:
Handle the day-to-day administrative duties that keep our services running smoothly and efficiently. Team

Collaboration:

Work closely with your colleagues to share knowledge and ensure we are always providing a high-quality, seamless experience for our customers. Service Standards:
Maintain a strong understanding of our current services, internal policies, and procedures to provide the most accurate support possible. Quality & Compliance:
Take pride in following our established guidelines and regulatory standards to ensure every task is completed safely and correctly. Proactive Support:
Assist with additional tasks as needed to help the team meet its goals and deliver great service. Service Coordination & Continuity:
Support the delivery of our essential call-out and 'Chemist on Call' services by participating in a team rota, ensuring our help lines remain available 24/7.

Person Specification:

Customer-Focused Background:
You ideally have experience in a customer service or contact centre environment, though we also welcome applicants with the right transferable skills and a "people-first" attitude Excellent Communicator:
You possess strong verbal and written communication skills, with the ability to explain information clearly and kindly. Tech-Savvy:
You are confident in using modern technology and navigating customer service systems to manage your workflow. Composed & Organised:
You have a natural ability to stay calm under pressure, effectively balancing multiple tasks while maintaining a high standard of care. Natural Problem-Solver:
You have a genuine passion for helping others and enjoy finding practical solutions to customer needs. Software Proficiency:
You have a good working knowledge of Microsoft Office applications. Ready to make a difference? Please don't hesitate to apply today Randstad Business Support is acting as an Employment Business in relation to this vacancy.