Customer Service Advisor

Customer Service Advisor

Location:

Manchester, M60 0AG

Pay Rate: £13.05 per hour (PAYE)

Contract:

Currently until 31/03/2027

Working hours:

Monday - Friday, 9:00am - 5:00pm 2x paid 15-minute breaks 1x unpaid 30 min lunch break

About the Role

We are looking for Customer Service Advisors to join a Funeral Plans team on a temporary basis. This is an inbound contact centre role supporting customers with a range of funeral plan enquiries and account administration tasks.

You do not need previous Funeral care or contact centre experience. However, candidates must have experience working in an FCA-regulated environment and understand the importance of customer protection, data protection, and regulatory compliance.

Key Responsibilities

Handling inbound customer calls and enquiries
Assisting customers with funeral plan queries
Processing change of address requests and account updates
Taking customer payments
Providing accurate information and excellent customer service
Ensuring all interactions comply with FCA and data protection regulations
Maintaining accurate customer records and documentation

What We're Looking For

Essential Experience

Experience working within an FCA-regulated environment
Strong understanding of:
Data protection requirements
Customer protection principles
Regulatory compliance
Excellent communication and customer service skills
Ability to handle sensitive conversations with professionalism and empathyDesirable

Contact centre experience
Customer service experience within financial services

Training & Development

Full training will be provided through a structured onboarding programme:

2-week classroom-based induction
2-week academy training programme
No annual leave permitted during the first 4 weeks of training

Recruitment Process

First-stage Hinterview assessment
8 interview questions

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy