Building Host

KEY RESPONSIBILITIES…

• Meet and greet visitors and provide a professional, welcoming experience.
• Notify tenants of visitor arrivals and manage calls and enquiries.
• Build strong relationships with tenants, visitors and on-site teams.
• Maintain a high standard of presentation across reception and lobby areas.
• Carry out daily building checks and report maintenance or cleaning issues.
• Liaise with cleaning, security and maintenance teams.
• Assist with building procedures, including fire tests and planned evacuations.
• Maintain accurate tenant and emergency contact information.
• Support the Building Manager with administration, reporting and general office duties.
• Provide local area knowledge and proactively assist visitors and tenants.
• Maintain high standards of security, confidentiality and customer service.

• Ideally 2+ years’ experience in Reception, Front of House, Concierge or customer service.
• Excellent communication and interpersonal skills.
• Professional, confident and approachable manner.
• Strong organisational skills and attention to detail.
• Ability to work independently, prioritise and use initiative.
• Proactive, flexible and customer-focused attitude.
• Good knowledge of Microsoft Outlook, Word and Excel.
• Strong written English, spelling and grammar.
• A genuine commitment to delivering exceptional customer service.