Customer Service Apprentice

This Customer Service Apprentice role in Manchester offers a 35-hour week with Onward, paying £24,479 annually on a contract basis.

The successful candidate will handle enquiries, resolve issues and support customers across various channels, building communication and problem-solving abilities. Working within a supportive setting, the apprentice receives 32 days annual leave plus bank holidays—40 paid days overall—alongside flexible arrangements and family-friendly policies. Benefits include immediate pension entry with matched contributions up to 10%, a Simply Health cash plan covering dental, optical and physiotherapy, plus loans and savings access.

Paid leave for sickness, maternity, paternity and adoption applies.

We offer a Real Living Wage salary of £24,479 per annum. 35 hour per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme.

Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave.

Access of up to £150 annually through the ‘Learning for life’ scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year.

We are seeking a Customer Service Apprentice to join our Commercial Services team. As part of our team, you’ll provide a professional high quality multi-channel customer contact experience to all internal/external customers; handling the full range of housing enquiries and wherever possible offering a resolution at the first point of contact. Be an ambassador for customer service at S4B (15 Brunswick Street, Brunswick, Manchester, M13 9SU
). Alongside your day-to-day role, you will be supported to develop your skills and knowledge through a 18-month Customer Service Specialist Level 3 apprenticeship with SR Apprenticeships, giving you a strong foundation for a long-term career in the sector. Please see below regarding entry requirements:
Minimum 16 years old by the start date. Must not be in full-time education when the program begins. Must be a UK citizen or hold a valid visa/proof of right to work and have lived in the UK/EEA for at least the past 3 years.

• Customer Service Supporting with the delivery of high-quality customer experience to both internal/external customers.
• Support with providing accurate and up to date information in line with company processes, procedures, and agreed standards.
• First Point of Contact Resolution Support the team with handling all methods of customer interaction via the Contact Centre, office reception and a willingness to support the team with the delivery of first point of contact resolution.
• Support the wider range of Council services provided from the S4B office, including parking permit registrations.
• Team Working Assist the achievement of the teams KPI’s and PI’s by having a can-do attitude and working proactively with colleagues to achieve team objectives.
• Work collaboratively with colleagues from across the organisation to reduce handoffs, develop knowledge and support a one organisation approach.
• Unde…