Customer Service Apprentice

About The Role

• We offer a Real Living Wage salary of £24,479 per annum.
• 35 hour per week.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies.
• Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.
• 2 paid half days volunteering per year.

We are seeking a Customer Service Apprentice to join our Commercial Services team. As part of our team, you’ll provide a professional high quality multi-channel customer contact experience to all internal/external customers; handling the full range of housing enquiries and wherever possible offering a resolution at the first point of contact. Be an ambassador for customer service at S4B (15 Brunswick Street, Brunswick, Manchester, M13 9SU
).

Alongside your day-to-day role, you will be supported to develop your skills and knowledge through a 18-month Customer Service Specialist Level 3 apprenticeship with SR Apprenticeships, giving you a strong foundation for a long-term career in the sector.

• Minimum 16 years old by the start date.
• Must not be in full-time education when the program begins.
• Must be a UK citizen or hold a valid visa/proof of right to work and have lived in the UK/EEA for at least the past 3 years.

• Supporting with the delivery of high-quality customer experience to both internal/external customers.
• Support with providing accurate and up to date information in line with company processes, procedures, and agreed standards.

• Support the team with handling all methods of customer interaction via the Contact Centre, office reception and a willingness to support the team with the delivery of first point of contact resolution.
• Support the wider range of Council services provided from the S4B office, including parking permit registrations.

• Assist the achievement of the teams KPI’s and PI’s by having a can-do attitude and working proactively with colleagues to achieve team objectives.
• Work collaboratively with colleagues from across the organisation to reduce handoffs, develop knowledge and support a one organisation approach.
• Undertake administrative tasks to support the S4B operational team in delivering excellent service, such as core form data inputting and survey processing.

• Play an active role in supporting income collection and taking payments from customers.

• Support S4B’s management of Manchester Move applicants, providing rehousing advice and ensuring application documentation is appropriately managed and processed in a timely manner.

• Understand the issues and opportunities within our neighbourhoods and support the development of Neighbourhood Plans.
• Assist in the delivery of neighbourhood/leasehold management actions.
• Support the maintenance and improvement of the appearance of our neighbourhoods…