Independent Living Hub Assistant

The Vacancy

We're looking for an approachable and well‑organised Independent Living Hub Assistant to provide a welcoming reception and administration service within our Independent Living team.

You'll be an important first point of contact for residents, visitors and partners, responding to enquiries calmly and professionally while supporting the smooth day‑to‑day running of the service. This is a varied role for someone who enjoys helping people, working collaboratively and making a positive difference for older and vulnerable residents.

• Providing a friendly and professional front‑of‑house service, responding to enquiries by telephone, email, letter and face to face.
• Helping residents access the right support, logging repairs and working with colleagues and external agencies to resolve enquiries wherever possible.
• Delivering accurate administrative support, including maintaining records, preparing documents, arranging meetings and managing room bookings.
• Supporting tenancy sign‑ups, customer information, support plans and risk assessments.
• Monitoring systems including CCTV, door entry and assistive technology, as well as programming and testing pendant alarms.
• Completing welfare checks, recognising changes in residents’ circumstances and raising concerns appropriately with management.

• Experience of providing excellent customer service, ideally within a reception, administration, housing or support environment.
• Strong communication skills, with empathy for older and vulnerable people and the ability to engage positively with people at different levels.
• Good organisational skills, with the ability to prioritise work, meet deadlines and remain calm under pressure.
• Confidence using Microsoft Office and other IT systems, with the ability to maintain accurate and confidential records.
• Ability to work independently, use initiative and contribute positively as part of a supportive team.
• A flexible, inclusive and reliable approach, with an understanding of GDPR, confidentiality and the importance of fire safety.

Please note, the successful candidate will be required to complete an enhanced DBS check (Adult's Barred).

You’ll help create a welcoming, safe and well‑organised service for residents, ensuring enquiries are handled efficiently and colleagues have the information and administrative support they need. Through empathy, attention to detail and a one‑team approach, you’ll contribute directly to residents’ independence and overall experience of the service.

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don’t wait!

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as:

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option

Subject to eligibility criteria

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health,…