Account Manager

The Insights Family exists to know what kids and families do next. Since 2017 we have listened to kids, young adults and parents at a scale no one else can match: close to a million people a year across 22 markets, more than 5.5 billion data points and counting. We are not a panel you dust off once a year. We are an always‑on instrument, and the world's leading media, entertainment, toy, licensing, advertising and consumer brands use us to replace guesswork with independent, real-time evidence.

Kids sway 78% of family spending, yet most decisions about the trillion-dollar family economy are still made on assumption and instinct. The kid sets the agenda; the parent makes it real, and our job is to put their real voice into the rooms where the biggest decisions get made. Our next chapter is about scale: deepening our footprint across EMEA and accelerating growth in the US from our locations in Manchester, London and New York.

If you want to help define a category rather than follow one, this is the place to do it.

As a growing business, ensuring we are all committed to our core values is vital to creating the culture we all want to work within and establishes the foundations for high performance and growth.

• Accountable:
  Embracing ownership across all aspects of our business, including actions, decisions, and outcomes, and willingly taking responsibility for the results we achieve.
• Inquisitive:
  Having a strong desire to learn, explore, and ask questions, and being curious about finding new solutions and opportunities.
• Collaborative:
  Working together as a team, fostering a cooperative environment, and leveraging collective expertise to achieve shared goals.
• Data-Driven:
  Relying on evidence, analytics, and insights to guide decision-making and drive our strategies.
• Supportive:
  Providing assistance, encouragement, and resources to team members, customers, and partners, fostering a supportive and nurturing environment.
• Empowered:
  Encouraging individuals to take ownership of their work, providing them with the autonomy and resources needed to make impactful decisions and drive innovation.
• Customer-First:
  Putting customers' needs and satisfaction at the forefront of business decisions and strategies, prioritising their success and providing exceptional experiences and value.

A lot of companies treat customer success as a help desk. Answer the question, run the quarterly review, hope the renewal comes in. We see it differently. Our customers pay us for answers about kids and families, so every question they ask tells us something about what they are trying to do next, and nobody at TIF hears more of those questions than this role.

You will look after your own portfolio of customers, and you will own all of it: the relationship, the renewal and the growth. The day‑to‑day support matters and we want it done brilliantly, but the job does not stop when the query is answered. If a customer asks about one market, show them what the data says about the next one.

If half their team never logs in, find out why. When you spot a way we could be more useful to a customer, that is your opening, and often our next piece of revenue.

To be clear, this is a growth role. You will carry a number for the accounts you look after, and we will measure you on retention and expansion, not on how many tickets you close. It suits someone who genuinely likes customers and likes selling, and who would rather bring a customer an idea than wait for renewal season. The role covers

• Own the end-to-end relationship for a portfolio of named accounts, from onboarding through adoption, renewal and growth, with responsibility for the…