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Hybrid Complaints Specialist: Customer Care Innovator

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: Whereby
Full Time position
Listed on 2026-10-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Customer Success Management
Salary/Wage Range or Industry Benchmark: 32000 - 48000 GBP Yearly GBP 32000.00 48000.00 YEAR
Job Description & How to Apply Below

Kroo is hiring a Complaints Specialist in Manchester to take ownership of customer complaints, investigate and resolve issues, and provide feedback to improve workflows. The role supports vulnerable customers and collaborates with the Customer Operations team in a fast-paced environment.

You will collate MI, perform root cause analysis, and guide other departments. Strong communication skills and regulatory knowledge are essential.

As a Hybrid Complaints Specialist:
Customer Care Innovator, you will play an important part at Whereby in Manchester, England, United Kingdom.

This position is for the Hybrid Complaints Specialist:
Customer Care Innovator role at Whereby.

We are seeking a motivated Hybrid Complaints Specialist:
Customer Care Innovator to join Whereby in Manchester, England, United Kingdom.

Consider building your career as a Hybrid Complaints Specialist:
Customer Care Innovator at Whereby.

The Hybrid Complaints Specialist:
Customer Care Innovator position in the Management & Operations, Sales field is open for applications.

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