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Customer Experience Leader - Retention & Growth

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: Portfolio Group
Full Time position
Listed on 2026-10-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 70000 - 75000 GBP Yearly GBP 70000.00 75000.00 YEAR
Job Description & How to Apply Below

Portfolio Group in Manchester is seeking an experienced Customer Experience Manager to lead client engagement, satisfaction and retention for a fast-growing, service-led business with a high-performance culture. You will oversee the Customer Solutions teams, using data, client feedback and technology to increase engagement and reduce attrition.

You'll drive customer success strategies, partner with cross-functional teams, and deliver daily dashboards on SLA performance and operational

We have an opening for a Customer Experience Leader
- Retention & Growth in Manchester, England, United Kingdom within Management & Operations, Sales.

This opportunity is for the Customer Experience Leader
- Retention & Growth role at Portfolio Group.

We are seeking a motivated Customer Experience Leader
- Retention & Growth to join Portfolio Group in Manchester, England, United Kingdom.

Consider building your career as a Customer Experience Leader
- Retention & Growth at Portfolio Group.

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