Events SaaS: Customer Support Specialist
Listed on 2026-10-11
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management
Maxwell Bond is partnering with a fast-growing Manchester-based SaaS start-up in live events and ticketing to recruit a Customer Support Specialist. You will own issues end-to-end, help improve processes, and support customers across email, chat and phone, with a focus on resolving time-critical event delivery problems.
The role requires strong communication, relationship-building and problem-solving skills, plus experience with SLA/KPI management and support tools such as Zendesk or Intercom.
Our group is growing, and we are hiring a Live Events SaaS:
Customer Support Specialist in Manchester, England, United Kingdom.
Full responsibilities and requirements are described in the listing above.
Learn more about the Live Events SaaS:
Customer Support Specialist role in the description above.
We appreciate your interest in this position.
Join Maxwell Bond and contribute to our ongoing work.
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