Customer Experience & Feedback Specialist
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
AJ Bell is seeking a Customer Excellence Administrator to actively engage with customers through outbound calls, gather feedback and produce actionable reports for management and the Product team. The role supports multiple channels and ensures a high-quality customer experience across the business.
The role operates on a hybrid model with 40 hours per week, covering typical business hours and some bank holidays, and involves collaborating with CST, DST and webchat teams to drive improvements.
Our group is growing, and we are hiring a Customer Experience & Feedback Specialist in Manchester, England, United Kingdom.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Manchester, England, United Kingdom.
This opportunity is part of our work in Sales.
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