Visitor Services Assistant

Location:

Manchester, GB

Full Time / Part Time:
Full Time

Contract Type:
Permanent

Based in Manchester, this full-time, permanent role is part of a new visitor services team supporting the welcome desk at Medlock Square.

We are recruiting four full-time-equivalent Visitor Services Assistants, with part-time working patterns considered where the required operational coverage can be met.

Working 37.5 hours per week, you will welcome visitors, guests and Fans, provide helpful information and support, and help create a positive, accessible experience across the campus and designated matchday and major stadium event activity.

This is a fully on-site role, with early, evening, weekend and event working required as part of the operating pattern.

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world.

City is known for its bravery, its determination to the very end and its strong connection to where we come from.

With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long‑term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Within Visitor Services, we are creating a welcoming point of contact at Medlock Square for people visiting the campus, City Store, stadium tours, roof walks, football fixtures and other events.

The team will work together across an extended opening pattern, helping visitors find their way, access the right information and enjoy a smooth experience from the moment they arrive.

As a Visitor Services Assistant, you will be part of the face‑to‑face team operating the Medlock Square welcome desk and other designated service points. You will welcome visitors, guests and Fans in a friendly and inclusive way, listen to what they need, and provide accurate guidance on directions, facilities, attractions, events, tickets and reservations.

You will help keep service points running smoothly by supporting queues and way finding, completing opening, closing, handover, housekeeping and equipment checks, and using booking, ticketing and service systems accurately. You will work across agreed visitor service locations in response to operational requirements and stay up to date through briefings, procedures and operational information.

You will contribute to a safe, comfortable and accessible visitor experience, recognising when an enquiry, complaint, incident or safeguarding concern needs additional support and escalating it appropriately. Working alongside Supervisors and partner teams, you will share feedback and recurring questions so we can keep improving the way visitors experience Medlock Square and designated event activity.

• Experience in a customer‑facing, hospitality, retail, visitor attraction, sport, entertainment or service environment, or a genuine interest in developing in this area.
• A friendly, helpful and inclusive approach to visitors and colleagues.
• Clear verbal communication skills, with the ability to listen and explain information simply.
• Reliable and organised, with the ability to follow procedures accurately and handle visitor information responsibly.
• Ability to remain calm and professional when the service is busy or when supporting challenging enquiries.
• Confidence using basic digital systems, or willingness to learn how to use booking, ticketing and service tools.

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing.…