Customer Success Team Lead - SaaS & Retention
Listed on 2026-10-12
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
The Stepstone Group is seeking a Customer Success Team Manager to lead a UK-based team of Customer Success Managers. You will coach staff, drive retention, and contribute to sustainable revenue growth by delivering outstanding customer outcomes and owning key metrics.
You will partner with Sales, Product and Operations, utilize CRM and reporting tools, and embed an outcome-led approach across all customer interactions in a hybrid work environment.
As a Customer Success Team Lead
- SaaS Growth & Retention, you will play an important part at Step Stone Group in Manchester, England, United Kingdom.
Our team is growing, and we are hiring a Customer Success Team Lead
- SaaS Growth & Retention in Manchester, England, United Kingdom.
This role is for the Customer Success Team Lead
- SaaS Growth & Retention role at Step Stone Group.
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